What Good Looks Like

What you can expect and should expect of yourself, teammates and the company.


How to make the most of being part of Filtered Technologies

Of course, no set of guidelines can take all or even many real-life situations into account. This is a loose guide. But when in doubt, ask yourself, what’s in the company’s best interests here? 

Here are ten behaviours and values which are especially important to us at Filtered.  

1. Have and show integrity; expect trust

  • Be honest (includes not exaggerating).
  • State facts, then your opinion, then a plan.
  • Know that you are trusted to make good decisions and do good work.
  • Have a care for and take an interest in your colleagues’ development.
  • Gossip isn’t good.

2. High standards require sensible processes

  • We’re building something that the world doesn’t yet have and that’s hard.
  • Do meetings well. Who really needs to be there? What’s the agenda? What’s the follow-up? Stick to time.
  • Commit to deadlines. Hit them. Exceed them occasionally
  • Stick to agreed guidelines like our WFH policy (one day a week)
  • Coasting in your duties is not sustainable for you or the company and negatively impacts wider team morale. Evaluate yourself and look out for colleagues.
  • How you dress or speak is barely relevant to doing a good job.
  • We all lead different lives across the company and the 9-6 flexes for almost everyone. Just do the work well.

3. Be respectful, to everyone

  • Maintain a high, healthy level of respect for everyone.
  • Provide constructive criticism on work that you feel is not up to scratch, but find a way to detach emotion. 
  • Be open to such constructive criticism.
  • Be approachable and generous with your time to help and train and coach. We are a learning company!
  • Be respectful to everyone in the team/clients/suppliers - however young, old, experienced, confident they may or may not be.

4. Collaborate productively and harmoniously

  • Be straightforward. Say things you mean and express the intended purpose.
  • Respond! If you are tagged in a message on Slack, respond somehow.
  • Disagree. If you disagree, you have a duty to speak up (and do so respectfully).
  • Be sensitive. We are a diverse group with diverse beliefs. When talking about potentially sensitive topics, be mindful of others.
  • Be inclined towards realistic positivity.
  • Listen attentively.
  • Pay compliments frequently but sparingly. Mean it.
  • When managing. Adapt your style to the characters within your team. Don’t micro-manage. But also guide usefully - don’t under-manage. There is a balance.

5. Be galvanised, galvanise!

  • Believe in the Filtered mission (how would you articulate it?) and be excited by it.
  • Take pride in what we’re doing together.

6. Focus on what’s important

  • Focusing in on what’s most important is part of the DNA of the company.
  • That has always been the approach we took with content from our very first Excel course onwards.
  • And it is, of course, what magpie is all about: an algorithmic content prioritisation.
  • So find a systematic way to focus on the high value work whether that's timeboxing or 80:20 or simply a broad awareness that this is a determining factor in the value you bring. 

7. Take thinking seriously

  • Thinking is kind of vital. Give your brain the time and space it needs to do this well.
  • Mute notifications for important or deep work.

8. Have a go

  • Test ideas and iterate.
  • Don’t reinvent the wheel; borrow great ideas from other organisations.
  • Use your initiative.
  • Be brave; this document is proof you will be supported in your bravery!

9. Learn and enjoy learning

  • Learning is beneficial
  • Learning is enjoyable
  • Learning can be hacked to be far more efficient.
  • This is why the company exists, why it was founded.
  • We should always have an answer to: what did you just learn?
  • And ideally to: how do you think you can apply it?

10. Be a lot more open than closed

  • Be relaxed and share good thinking with the outside world.
  • Very occasionally we might get stung – a company steals an idea or a pricing plan or some other ‘trade secret'.
  • But far more often you will be viewed favourably, as someone to engage meaningfully and freely with.

What they say

“The data provided by magpie helps us understand exactly which content and resources our staff are engaging with and what’s relevant for them ... By unlocking these insights, not only do we see what’s important, we’re also in a better position to identify gaps in content to serve specific requirements, enabling us to fine-tune our offering.”
Avinash Chandarana
Global L&D Director, MCI Group
"We have been working with magpie on a project which we believe will support a great number of learners to successfully complete their apprenticeship. We chose Filtered because they are the only provider we know of who combine an advanced personalization tool with content curation expertise and the data analytics expertise to prove ROI for our customers."
Paola Perissinotto
Strategic Change Manager, City and Guilds Group
"At a time when artificial intelligence and algorithms are commonly used as marketing glitz for run-of-the-mill products, Filtered makes substantive progress, and uses technology practically and pragmatically to make a real difference. The fact that the US Patent Office recently accepted their patent application to protect the filtering algorithm speaks volumes. Filtered represents the future, actually the present, of AI in learning."
Donald H. Taylor
Non-Executive Director, Filtered
"We wouldn’t have been able to get to this stage if it wasn’t for Filtered's hard work, dedication and support, whether dealing with changes to materials, supporting us getting the message out there or providing technical support and guidance. We’ve received great feedback so far, so thank you!"
Fiona MacDonald
Group L&D Business Partner, Reach plc
“The real key [is] intelligently recommending the right content to each user in a personalized way. Should the system locate content that matches text? Should the system know your role and tenure? Should it recommend content based on your personal activity history? These are the things that companies like Filtered are working on – making learning ever-more relevant in the flow of work.”
Josh Bersin
Bersin Partners