• There are no specific prerequisites required, although, knowledge of any form of workflow modelling may be useful.


Relevant audiences

  • This course is suitable for those wishing to identify, model, evaluate and improve business processes, and/or attain the BCS Certificate in Modelling Business Processes. 
  • Business and process analysts, designers and implementers would especially benefit.

Learning outcomes

At the end of this course you will be able to:

  • Identify and model core business processes at an organisational level.
  • Identify and model business processes at the process level identify the events that trigger the business processes identify the outcomes from the business processes.
  • Model the actors, tasks and process flows that comprise a business process analyse the tasks within a business process.
  • Identify the business rules applied within tasks analyse the performance issues of individual tasks.
  • Identify the performance measures applied within a business process analyse and improve business processes.



Clare Spindloe

Clare is an experienced Business Analyst who has been working within Change Management since 2004, primarily within the UK and European Financial Services sector. She holds the British Computer Society’s International Diploma in Business Analysis as well as the PRINCE2 Project Management Practitioner qualification. After nine years working on business and IT improvement projects of various sizes, across a number of departments within Aviva and Legal & General (including designing processes, setting best practice, recruiting, training and managing junior BAs), Clare decided to transfer her skills to training.


We want to be sure that our members are getting the most out of the service we provide for them. The back end reporting functionality of Filtered provides us with the tools to check that our members are benefiting from the e-learning resources available.

James Price - Engagement Manager, AAT

Love the guys at Filtered. Such a breath of fresh air to work with smart people!

Donald H. Taylor - Chairman, Learning Technologies Conference


There is currently no public syllabus for this course.