Building utilities capability | magpie by Filtered

DIGITAL TRANSFORMATION

Evolve faster

Technology is changing the Utilities industry: the Internet of Things and edge analytics are allowing companies to achieve new efficiencies with data, customers are expecting increasing autonomy over their energy management, and a constant stream of innovative disruptors are introducing swathes of new technology to the market.

The race is on to keep up with these changes. Utilities businesses must build new analytical and technological capabilities fast. Fixing digital learning and linking it to talent and performance data is essential. We can help you:

Develop and deploy a streamlined, productised skills framework focused on exactly the capabilities you need to take command of new technologies
Accurately and scalably tag existing and new content against this framework to power useable search and impactful learning recommendations
Run campaigns that galvanise your business to rise to the challenge of customer centricity in a digital era
Leverage learning and talent data analysis to increase the speed of product development and employee training

How EDF’s Head of Digital and Innovative Learning is managing digital transformation

Learn from the personal experience of a key learning figure in a global energy company. Find out his strategy to overcome the unique challenges of getting a huge utilities company online. How does yours match up?

SKILLS FRAMEWORKS

Solve the problem of defining relevant skills

Building skill frameworks has fallen behind within large utilities companies. Time and money are wasted on complex, static, multi-layered frameworks. Often based on no more than surveys and committee judgments, these legacy frameworks are rarely put into practice. External consultancies are brought in to help, but their frameworks are often too generic and unwieldy to keep up with the capabilities that matter in a changing market.

We use data to deliver simple (we say ‘productised’) skills frameworks of less than fifty top-priority skills that will join people to content (via a skills signature) and meld current and future needs. Armed with a common language for mission-critical skills, you can make sense of learning and talent data and build easily searchable, evolving knowledge bases.

80%

of our recommendations are marked useful

84%

of surveyed users spend more time developing the targeted capabilities

80%

of users have applied a magpie recommendation to improve their work

AUTOMATED CURATION

Fix search and automate curation

Utilities companies must maintain and update vast libraries of internal training content to satisfy shifting regulations, develop new products and keep teams at computers and on the ground up to speed with relevant knowledge. Hundreds of thousands of internal resources sit alongside large external libraries like GetAbstract, Coursera and LinkedIn Learning. Plus there's all of the content out there on the web in the public domain. The vast availability of content makes tagging it by humans impossible.

Filtered has developed automated tagging tools and technology to analyse all of that content - including free websites - and curate that which is most relevant for your business, i.e. to your productised skills framework. Using the framework as a lens to examine all content enables massive efficiency savings as we can advise on cutting duplication and surfacing the really outstanding assets. A library of well-tagged content powers search and is essential if you want to make good learning recommendations.

curation

So there are already some respects - beyond processing speed - in which our proprietary technology actually surpasses human performance. Imagine this applied to your own internal content, and 680 more providers. Instantly. Then combined with machine learning for deep personalised recommendations.

5 Ways to improve your utilities learning strategy

Build new technical and commercial capabilities fast

The utilities industry is facing multiple, fundamental overhauls right now. As a learning and development professional, it's up to you to help your organisation transform its people to face its challenges. The pressure's on.

We know you've got this. But it's always good to have help. So we interviewed some of your industry colleagues to inform this in-depth guide, which covers how to:

Address your organisation's key challenges from a learning perspective
Seize the moment to bring your L&D department closer to the business
Drive performance through learning innovation and automation

CHANGE CAMPAIGNS

Deliver change and engagement at scale

Going digital means changing the way you communicate. You can’t just expect your busy employees to come to your learning system. You’ll need to persuade them with high-quality, intelligent and intentional comms.

Microsoft Teams (and our magpie integration) is being deployed across the utilities sector. Getting people to engage - and doing something good with their engagement - is critical. We work with utilities organisations to build campaigns that:

Bridge the gap between legacy LMS and intranet platforms and users by pushing notifications into email and MS Teams
Capture new data on learning and skill development to plug shifting gaps in your organisational knowledge
Re-engage your people in your most important change programmes

“Filtered's passion, flexibility and beta mindset are an example of how we want to work with partners. Thanks for making marvelous things with us and for us!”

Francesco Mantovani

Global Talent Development, Procter & Gamble

“Filtered help connect the dots of L&D resources using AI and machine learning - personalizing great content for our talent.”

Avinash Chandarana

Learning and Development Director, MCI Group

“Introducing magpie was such a departure from how L&D used to be done at Reach. magpie is the perfect embodiment of what the department itself offers. We’ll give you the tools so you can make your masterpiece.”

Fiona MacDonald

Group L&D Business Partner, Reach plc

"Filtered represents the future, actually the present, of AI in learning."

Donald Taylor

Chairman, The Learning and Performance Institute"

"This is the technology that Royal Mail Group has been waiting for to deliver digital learning via quality recommendations."

Donna McGrath

Head of Digital Learning, Royal Mail Group

“The real key [is] intelligently recommending the right content to each user in a personalized way. These are the things that companies like Filtered are working on – making learning ever-more relevant in the flow of work.”

Josh Bersin

Principal Founder, Bersin by Deloitte

"We chose Filtered because they are the only provider we know of who combine an advanced personalization tool with content curation expertise and the data analytics expertise to prove ROI for our customers."

Paola Perissinotto

Strategic Change Manager, City & Guilds

"Filtered takes competencies and skills we want in the business and intelligently provides learning recommendations at the individual level."

Pieter Manniche-Rieber

Head of Digital Learning, Novo Nordisk

"I've never seen a system that works in this way and believe it will be the future of learning. Non-linear and personalised. The team are fantastic to work with and are open and willing to share their knowledge and expertise"

Louise Drake

Director of Programmes & Leadership Innovation, Clore